Benefits and features of Exchange Unified Messaging

Benefits of Exchange Unified Messaging

• Exchange Unified Messaging enables users to access their mailboxes from various devices such as telephones and mobiles using Outlook Voice Access (OVA).

• Voice mail, email, calendar data and fax messages are stored in user’s inbox.

• Unified Messaging helps in reducing the cost by integrating email, voice mail and fax, which otherwise would require separate infrastructure.

• Play voice message on PC or phone.

• Provides out of office voice mail greetings to the callers


Features of Exchange Unified Messaging

• Exchange ActiveSync: Exchange ActiveSync is a protocol to connect mobile devices such as smart phones or PDAs to the Exchange Server. It help in accessing mailbox, view email and fax messages, view and change calendar information and listen to voice message. It uses direct push technology to establish HTTPs connection between mobile device and Exchange. In Exchange 2007 and Administrator can issue remote wipe command through Exchange Management Console or Exchange Management Shell to wipe out the information from the mobile devices in case the device is lost or stolen. Users can also issue remote wipe command from Outlook Web Access.

• Outlook Voice Access (OVA): When a user dials Subscriber Access Number set on Exchange Unified Messaging to access their mailbox they are presented with a series of Telephone User Interface (TUI) or Voice User Interface (VUI) prompts. These are together called as Outlook Voice Access. OVA can be accessed from anywhere using telephony device.

• Auto Attendant (AA): It is a series of voice prompt that a caller hears instead of human operator. Callers can place a call to the Unified Messaging enabled users using either Dual Tone Multi Frequency (DTMF) inputs or voice activated inputs such as speech recognition.

• Voice Call: it is used when an internal or external user leave a voice message. Incoming voice messages are created as Multi Purpose Internet Extension (MIME) messages. Then they are submitted by using SMTP to the HUB Transport Server. HUB Transport server then delivers to the mailbox server using SMTP.

• FAX Call: It is used when an internal or external user calls from a Fax to unified messaging enabled phone number. Fax calls are handled in the similar way as voice calls.


Exchange Unified Messaging Call handling

Exchange Unified Messaging server delivers the call by using transport protocols such as SMTP, RPC, MAPI or LDAP. Exchange Unified Messaging uses Active Directory to resolve incoming calls to the users. For the incoming calls to function correctly, users extension must be listed in Active Directory as well as in the user’s Unified Messaging configuration.



Please let me know if the above article was able to provide you with the information you needed.