Exchange 2007 Unified Messaging Clients Overview

Exchange 2007 Unified Messaging Clients Overview

Overview

Exchange 2007 Clients such as Outlok 2007, Outlook Web Access, Outlook Voice Access and Mobile ActiveSync provides access to emails, voice messages and Fax from the user’s mailbox.

With Outlook 2007 users can access their emails and Fax messages, edit calendar information and listen to theit Voice Messages either through embedded Windows media player in Outlook or through Play on Phone functionality. With Outlook Voice Access (OVA) users can access their mailbox either through Telephone User Interface (TUI) or through Voice User Interface (VUI) and perform the same functionality as available with Outlook 2007. Please be noted that the Outlook feature for Exchange UM are installed on per computer basis instead of per user basis. Below are the feature provided by Outlook 207 to the UM enabled users.

• Distinguish voice and fax messages from emails by using icons.
• View all voice mails in one location.
• Play voice messages using Outlook integrated Windows Media Player.
• Play voice messages on phone.
• Configure individual voice message settings.
• Reply voice messages through emails.
• Configure voice message greetings that can heard by the callers.
• Add received phone numbers to contacts using keyboard shortcuts.

Voice Message configurable options in Outlook 2007

• Telephone Access Number: It is used to specify the number that the user can dial to access their messages, calendars and contacts by using OVA. This number is referred to as Subscriber access Number or Pilot number. These numbers are applied to all the users of a Unified Messaging Dial Plan.
• Reset PIN: This helps the users to reset their Voice Message PIN without the intervention of the Administrator.
• Play on Phone: This is the number that Exchange Unified Messaging Server will dial for the users to listen to their emails.by default it is the extension number of the user, but can be changed by the user.
• Voice Messaging Greetings: It is used to configure Voice Message greeting that the caller should hear in case if the user is no in position to pick the call.

Some of the functionalities that can be used by the below shortcut keys

• ALT + S: To disable or enable missed call notification.
• ALT + R: To reset Voice Message PIN
• ALT + F: To select the email folder to read emails.
• ALT + P: To enter Play on phone number
• ALT + V: To choose Voice Message greeting.
• ALT + O: To select Out of Office greeting.

Administering Unified Messaging Clients

To provide users with Unified Messaging features, you must deploy Outlook 2007 on all the clients and Exchange 2007 Server with atleast below roles.

• Exchange HUB Server: This is required for the usual mailflow
• Exchange CAS Server: This role is required for OWA, OVA and play on phone feature to work properly.
• Exchange Mailbox Server: This role is required for the Mailbox functionality to the users.
• Exchange Unified Messaging Server: This role is required to provide Unified Messaging functionality to all the Unified Messaging enabled users.

Enabling user for Unified Messaging

When a user is enabled for Unified Messaging, you configure SIP or E.164 address to the user. Once enabled, these settings can only be changed by using EUM address menu on the email address tab in the User Mailbox properties. Users can be enabled for Unified Messaging by using Exchange management console or through Exchange management shell.

Please let me know if the above information was helpful.